Rudy Project Australia Store Frequently Asked Questions

Rudy Project Frequently Asked Questions

Frequently Asked Questions About Rudy Project Eyewear

Rudy Project lenses are sold in pairs (1 left and 1 right) or as 1 full-frame shield lens as applicable. The price listed is for the full set. 

Yes! We have a full custom programme for models Rydon, Agon, Tralyx and Fotonyk. Generally the lead time is longer to makes these up so expect delivery to be 10-15 working days and in most cases its faster then this.

In most situations, the reflective coating will hide your eyes from view. However, in strong backlighting your eyes may be slightly visible.

Multi laser Red, Multi Laser Blue and Multi Laser Orange lenses feature a reflective mirror finish on the outside of the lenses. When your looking from the inside out you will be looking through a neutral grey finish.

There are a couple of ways you can test this:

One way is to hold one lens in front of the other so that they're parallel. While looking through the back of both of them, rotate one so that the lenses cross like a “t.” At a certain angle they will black out.

You can also hold the lenses in front of a computer screen. Tilt the lenses back and forth at 90° angles, and if polarized, they'll darken as you rotate them.

Our Impactx lenses no matter what colour tint are NOT polarized. The biggest request for photochromic lenses is having a BIG range from clear to dark when activated by UV light and adding a polarized filter will automatically change the range of photochromic to a grey tint to a darker tint thus training early in the morning would end up be very dark to look through

Our Impactx lenses have a big range from clear to dark. Click here for Video

Photochromic Black - 75% at its lightest to 9% at its darkest tint. (0% means you cannot see out of the lens)
Photochromic Laser Black - 63% at its lightest to 13% at its darkest tint.
Photochromic Multi Laser Red - 75% at its lightest to 9% at its darkest tint.
Photochromic Red - 75% at its lightest to 9% at its darkest tint.
Photochromic Brown - 75% at its lightest to 9% at its darkest tint.

Photochromic Black and Laser Black are neutral grey tints and is good for road cycling, triathlons, road running
Photochromic Red's and Browns are  contrasting tints and are good for MTB, Trail running, skiing, golf, tennis

Yes, all RUDY PROJECT IMPACTX lenses are impact resistant, meeting the impact resistance and guaranteed unbreakable for life. Polarlized and Standard RPOptics lenses are not intended for high-impact sports and are not designed to be industrial safety eyewear. In saying this all Polarized lenses and Rudy RPOptics lenses are super tough polycarbonate lenses. 

You can find instructional videos on how to remove and install lenses on the product page for your frame or check out our Lens Installation page.

Rudy Project offer theREPLACEMENT LENS GUARANTEE for scratched lenses, no matter what the reason.
We can replace scratched lenses with models that are in the current years catalogue. 

We generally keep replacement lenses for a number of years after they have been discontinued BUT sooner or later we run out of lenses and spare parts. Models such are Kerosene are no longer supported. You can visit our lens programme HERE

Your credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser.

If you continue to receive error messages, please contact Customer Support.

If you need to change or cancel your order, please contact us immediately with the subject line “Request to Change an Order” We generally process orders within 1-3 hours, and once our warehouse has processed your order, we will be unable to make any changes.

Once your is processed, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder and add to your safe sender list.

If you have an account, you can also check your order status by signing into your account on our website. If you checked out as a guest, this information will not be available on our site. However, you’re welcome to contact us, and we'll look into this for you.

We accept Visa, Mastercard, American Express, PayPal and Zippay (buy now pay later)

Only if you're having an order shipped to Nevada, which is where our warehouse is located. We are required by law to charge applicable sales tax in the states where we have a physical presence.

Current as of October 2019 we only have a warehouse which is not accessible to the public and therefore we cannot supply any consumers that wants to "pick up" their orders. In late 2020 we will be opening a new concept store in Sydney

Our helmet sizes are gennerally

Small - Medium 54-cm58cm

Large - 59cm-61cm

To take measure you head, simply get a flexible tape measure and measure the widest part of your head. 

If you find your in between sizes your best to go to the smaller helmet size

There is a lot of confusion with sports prescription sunglasses and if you want to order prescription lenses your best to contact us in Customer Support. Please ensure you have an updated Script to send us as well and we will get you into Rudy Project Prescription lenses