Rudy Project Frequently Asked Questions
Frequently Asked Questions About Rudy Project Eyewear
Rudy Project lenses are sold in pairs (1 left and 1 right) or as 1 full-frame shield lens as applicable. The price listed is for the full set.
Yes! We have a full custom programme for models Rydon, Agon, Tralyx and Fotonyk. Generally the lead time is longer to makes these up so expect delivery to be 10-15 working days and in most cases its faster then this.
Our Impactx lenses no matter what colour tint are polarized. The biggest request for photochromic lenses is having a BIG range from clear to dark when activated by UV light and adding a polarized filter will automatically change the range of photochromic to a grey tint to a darker tint thus training early in the morning would end up be very dark to look through
Yes, all RUDY PROJECT IMPACTX lenses are impact resistant, meeting the impact resistance and guaranteed unbreakable for life. Polarlized and Standard RPOptics lenses are not intended for high-impact sports and are not designed to be industrial safety eyewear. In saying this all Polarized lenses and Rudy RPOptics lenses are super tough polycarbonate lenses.
You can find instructional videos on how to remove and install lenses on the product page for your frame or check out our
We generally keep replacement lenses for a number of years after they have been discontinued BUT sooner or later we run out of lenses and spare parts. Models such are Kerosene are no longer supported. You can visit our lens programme HERE
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
If you need to change or cancel your order, please contact us immediately with the subject line “Request to Change an Order” We generally process orders within 1-3 hours, and once our warehouse has processed your order, we will be unable to make any changes.
Once your is processed, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder and add email@example.com to your safe sender list.
If you have an account, you can also check your order status by signing into your account on our website. If you checked out as a guest, this information will not be available on our site. However, you’re welcome to contact us, and we'll look into this for you.
We accept Visa, Mastercard, American Express, PayPal and Zippay (buy now pay later)
Only if you're having an order shipped to Nevada, which is where our warehouse is located. We are required by law to charge applicable sales tax in the states where we have a physical presence.
Current as of October 2019 we only have a warehouse which is not accessible to the public and therefore we cannot supply any consumers that wants to "pick up" their orders. In late 2020 we will be opening a new concept store in Sydney
Our helmet sizes are gennerally
Small - Medium 54-cm58cm
Large - 59cm-61cm
To take measure you head, simply get a flexible tape measure and measure the widest part of your head.
There is a lot of confusion with sports prescription sunglasses and if you want to order prescription lenses your best to contact us in Customer Support. Please ensure you have an updated Script to send us as well and we will get you into Rudy Project Prescription lenses