Risk Free Money Back Guarantee
Ordering Sunglasses over the Internet or through a catalog could be risky for any consumer, but not with Rudy Project Australia's MONEY BACK GUARANTEE! If you're not totally happy with the size, fit or look of your Rudy Project purchase, just visit our returns centre for all details and a full refund. No hassles, no questions. The return policy does not apply to prescription eyewear or gift certificates but still does cover prescription RX clips
Not Sure What Model Suits You?
Rudy Project have a vast catalogue of sunglasses and too many consumers it could be confusing as to what models would best suit them. What we have noticed over the past few years is a lot of consumers purchasing different models at once and having them all shipped to all parts of Australia to try on and test. They keep the one they like and send back the rest for a complete refund. WE PAY THE FREIGHT BOTH WAYS.
Living in Areas where there is NO DEALER - Reginal or Remote parts of Australia?
Purchasing a number of different styles at once is also a great idea for consumers that live in remote or regional parts of Australia where there is NO Rudy Project Dealer. All brand's have to deal with this issue in living in such a big country. This is why we have our Return Policy whereby you can purchase different styles, try them on, keep what you want and return what you do not like OR return the whole order. WE PAY THE FREIGHT BOTH WAYS.
Dealing with Rudy Project Australia
When you purchase from Rudy Project Australia, you are dealing with the official appointed distributor that has been selling and supporting Rudy Project Sunglasses for 19 years. Risk Free, total peace of mind, warranties and Free Returns.
Rudy Project Australia Return Policy
If you are not totally happy with anything from your Rudy Project Australia purchase, you will be provided with a prepaid return shipping label through our online return portal. To make a return, use the "Start My Online Return" button below. Once complete, package the item(s) securely in the original box and place the return shipping label over the original label and make sure your return authorization number is visible on the outside of the box. Drop your package off to Australia Post. If you do not have any boxes, please let us know.
What happens if I purchased my Rudys from an overseas web site ?
Rudy Project return policy only support consumers that have purchased through the official online web site - www.rudyproject.com.au
. If you have purchased through the likes of Shades, Vision Direct, Bike Bug and any other web site outside of Australia you cannot use this return policy feature as well as all warranties will not be honoured through Rudy Project Australia.
Rudy Project Australia Returns
Attn: PUT YOUR RA NUMBER HERE
52 Pyrmont Bridge Road
Sorry, we do not offer product exchanges. For exchanges, return your original order and place a new order on our site for the item(s) you wish to exchange for.
* Original packaging should be returned or a repacking fee will be deducted from your credit. If you received a promotional item(s) with your original purchase, this promotional item(s) should be returned or we'll deduct the retail value of the promotional item(s) from your credit. Product returned for credit must be in 100% resalable condition and show no signs of wear or use.
** Prescription sunglass warranties should be taken to the Eyecare Professional that dispensed your eyewear.
START MY RETURN